Refund Policy

Who handles payments

Dodo Payments is our merchant of record. Dodo takes the payment, issues the receipt and pays out any refund. Dodo's buyer terms also apply to your purchase.

What you pay for

Free costs nothing and has no time limit, so there is no free trial of Pro. Pro costs $12 a month or $108 a year. It is billed in advance and renews automatically until you cancel. Business is priced with each team directly.

Cancelling

Open the billing page in the dashboard and choose Manage subscription. Cancel at least 48 hours before your renewal date to make sure you aren't charged again.

Cancelling stops the next renewal. You keep Pro until the end of the period you already paid for. Then your account goes back to Free and the checks you own are paused. Nothing is deleted, and you can turn checks back on up to the Free limits.

Deleting your account is different: it cancels the subscription straight away, and the rest of the period you paid for is not refunded.

Refunds

Payments are not refundable by default, and that includes the unused part of a month or year. The exception is where the law requires a refund.

We look at other requests case by case. Examples we will usually refund:

• you were charged twice for the same period;
• you were charged the wrong amount, or charged after cancelling in time;
• FlatLyne failed on our side in a way that made Pro unusable for you.

How to ask

Email [email protected] within 30 days of the charge. Include the email address on your FlatLyne account, the date and amount of the charge, the order number from your Dodo receipt, and what went wrong.

Dodo makes the final call and may refuse a request that looks like fraud or abuse. An approved refund goes back to the card or account you paid with, usually within 3 to 5 business days, depending on your bank.

Chargebacks

Please email us before you dispute a charge with your bank. Most billing problems are faster to fix directly, and Dodo's buyer terms ask you to contact them first too.

Your legal rights

Some countries give consumers refund or cancellation rights that can't be waived. Nothing in this policy limits those rights.

Changes

If we change this policy, we will update the date at the top of this page.